Customer Service Representative
Swanton, VT Swanton, VT Full-time Full-time Estimated:
$33.
1K - $41.
9K a year Estimated:
$33.
1K - $41.
9K a year 14 days ago 14 days ago 14 days ago THE POSITION The Customer Service Representative will interact with the company's customers and will provide a high level of service related to customer orders.
THE DAY-TO-DAY Core duties and responsibilities include the following.
Other duties may be assigned.
Interacts with customers via telephone, e-mail or in person to provide support and information on our products and services.
Is main point of contact for walk-in customers in our retail establishment.
Collects and enters orders into our MRP system for new or additional products and services.
Main contact for processing web sale orders.
Uses knowledge of specific product or service to answer inquiries or to forward to the appropriate staff member.
Ensures that appropriate actions are taken to resolve customers problems and concerns and the resolution is recorded.
Maintains customer accounts and records of customer interactions with details of inquiries, complaints or comments.
THE SKILLS WE ARE LOOKING FOR Minimum 5 years of Customer Service Experience High School Diploma or equivalent required; post secondary education preferred Must be proficient in enterprise software and other related programs such as MS Office (Excel, Word, Outlook) Excellent communication skills including active listening Must be service oriented and able to resolve issues.
Ability to learn our products and their uses Excellent organizational skills and attention to detail.
Ability to maintain confidential and meticulous records CONDITIONS Overall remuneration including:
Group insurance plan; 401k plan; 11 statutory holidays; Share Purchase Plan; Minimum of 3 weeks of vacation and 5 wellness days;.
Estimated Salary: $20 to $28 per hour based on qualifications.
$33.
1K - $41.
9K a year Estimated:
$33.
1K - $41.
9K a year 14 days ago 14 days ago 14 days ago THE POSITION The Customer Service Representative will interact with the company's customers and will provide a high level of service related to customer orders.
THE DAY-TO-DAY Core duties and responsibilities include the following.
Other duties may be assigned.
Interacts with customers via telephone, e-mail or in person to provide support and information on our products and services.
Is main point of contact for walk-in customers in our retail establishment.
Collects and enters orders into our MRP system for new or additional products and services.
Main contact for processing web sale orders.
Uses knowledge of specific product or service to answer inquiries or to forward to the appropriate staff member.
Ensures that appropriate actions are taken to resolve customers problems and concerns and the resolution is recorded.
Maintains customer accounts and records of customer interactions with details of inquiries, complaints or comments.
THE SKILLS WE ARE LOOKING FOR Minimum 5 years of Customer Service Experience High School Diploma or equivalent required; post secondary education preferred Must be proficient in enterprise software and other related programs such as MS Office (Excel, Word, Outlook) Excellent communication skills including active listening Must be service oriented and able to resolve issues.
Ability to learn our products and their uses Excellent organizational skills and attention to detail.
Ability to maintain confidential and meticulous records CONDITIONS Overall remuneration including:
Group insurance plan; 401k plan; 11 statutory holidays; Share Purchase Plan; Minimum of 3 weeks of vacation and 5 wellness days;.
Estimated Salary: $20 to $28 per hour based on qualifications.
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