FT Operations Supervisor Customer Service
3.
6 Full-time 2 hours ago Full Job Description Address:
USA-VT-Swanton-139 1St Street Store Code:
Store 08408 Management (7249489) null POSITION DESCRIPTION Job Title:
Customer Service Operations Supervisor Department:
Front End Reports To:
Market Assistant Store Manager, Center Store and Customer Service Primary Purpose:
Lead the Customer Service Team and assist the Assistant Store Manager - Center Store and Customer Service in maintaining department operations to meet financial and sales goals.
Build associate and customer relations and promote a strong culture in support of Hannaford Strategy.
Duties and
Responsibilities:
? Lead the Customer Service Department operations in accordance with established department standard practices, in the absence of the Assistant Store Manager - Center store and Customer Service.
? Lead excellent customer service and goodwill by role modeling and providing high standards in customer service and sales building.
? Support that department conditions involving appearance, safety, sanitation, and food safety are maintained at the highest level.
? Maintain accurate records and assist in making sure all yearly certifications are up to date.
? Utilize company tools such as:
financial reports, scheduling, productivity, ordering and business information systems.
? Assist in creating and maintaining effective work schedules to meet customer service standards as well as associates' personal needs.
? Use good judgment in the delegation, assignment, and follow up required for the efficient performance of the department.
? Provide real time coaching, feedback, and assist with the performance management process.
? Assist in training and developing associates to meet department needs.
? Maintain solid communication in the department and with store management.
? Observe and follow all company policies, established standard practices and legal requirements.
? Perform all other duties and projects as assigned.
Qualifications:
? A high school graduate or equivalent preferred.
? Retail customer service experience preferred.
? Ability to lead and direct others.
? Prerequisite Training:
Completed Cashier/Service Associate, Service Desk/Kiosk, Service Leader and Bookkeeper training packets.
? Strong understanding of front end and store operations preferred.
? Effective communication, customer service and selling skills.
? Effective interpersonal and organizational skills.
? Ability and willingness to learn multiple tasks and technical requirements of the job.
? Strong problem solving skills.
? Must meet minimum age requirements.
Physical Requirements:
? Ability to use computers and other communication systems required, performing all job functions.
? Perform repetitive hand and arm motions.
? Bend and lift products weighing up to 15 lbs.
continuously, 25 lbs.
frequently, and 50 lbs.
on occasion.
? Pull or push up to 75 lbs.
on occasion.
? Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners.
? Stand 100% of the time with occasional walking short distances.
? Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine, scanner, computer, and calculator.
? Frequent reaching and grasping at waist level:
occasionally above shoulder or below waist level.
? Meet established volume activity standards for the position.
? Have sufficient visual activity to check ID cards, checks, invoices and other written documents.
null Job Requisition:
290877_external_USA-VT-Swanton_2192023.
Estimated Salary: $20 to $28 per hour based on qualifications.
6 Full-time 2 hours ago Full Job Description Address:
USA-VT-Swanton-139 1St Street Store Code:
Store 08408 Management (7249489) null POSITION DESCRIPTION Job Title:
Customer Service Operations Supervisor Department:
Front End Reports To:
Market Assistant Store Manager, Center Store and Customer Service Primary Purpose:
Lead the Customer Service Team and assist the Assistant Store Manager - Center Store and Customer Service in maintaining department operations to meet financial and sales goals.
Build associate and customer relations and promote a strong culture in support of Hannaford Strategy.
Duties and
Responsibilities:
? Lead the Customer Service Department operations in accordance with established department standard practices, in the absence of the Assistant Store Manager - Center store and Customer Service.
? Lead excellent customer service and goodwill by role modeling and providing high standards in customer service and sales building.
? Support that department conditions involving appearance, safety, sanitation, and food safety are maintained at the highest level.
? Maintain accurate records and assist in making sure all yearly certifications are up to date.
? Utilize company tools such as:
financial reports, scheduling, productivity, ordering and business information systems.
? Assist in creating and maintaining effective work schedules to meet customer service standards as well as associates' personal needs.
? Use good judgment in the delegation, assignment, and follow up required for the efficient performance of the department.
? Provide real time coaching, feedback, and assist with the performance management process.
? Assist in training and developing associates to meet department needs.
? Maintain solid communication in the department and with store management.
? Observe and follow all company policies, established standard practices and legal requirements.
? Perform all other duties and projects as assigned.
Qualifications:
? A high school graduate or equivalent preferred.
? Retail customer service experience preferred.
? Ability to lead and direct others.
? Prerequisite Training:
Completed Cashier/Service Associate, Service Desk/Kiosk, Service Leader and Bookkeeper training packets.
? Strong understanding of front end and store operations preferred.
? Effective communication, customer service and selling skills.
? Effective interpersonal and organizational skills.
? Ability and willingness to learn multiple tasks and technical requirements of the job.
? Strong problem solving skills.
? Must meet minimum age requirements.
Physical Requirements:
? Ability to use computers and other communication systems required, performing all job functions.
? Perform repetitive hand and arm motions.
? Bend and lift products weighing up to 15 lbs.
continuously, 25 lbs.
frequently, and 50 lbs.
on occasion.
? Pull or push up to 75 lbs.
on occasion.
? Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners.
? Stand 100% of the time with occasional walking short distances.
? Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine, scanner, computer, and calculator.
? Frequent reaching and grasping at waist level:
occasionally above shoulder or below waist level.
? Meet established volume activity standards for the position.
? Have sufficient visual activity to check ID cards, checks, invoices and other written documents.
null Job Requisition:
290877_external_USA-VT-Swanton_2192023.
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
